We interviewed Colin Stevens, founder and managing director of Better Bathrooms, for this month’s “Business in the Spotlight”. Here’s what we discovered about the business, the man behind the business and his journey as a member of the Entrepreneurs’ Business Academy.

“The customer is always right” is a well-known mantra, because without customers you have no business, it is their needs that feed a business’s sales. Getting business from your existing customers is less costly and unpredictable than attracting new ones, so retaining customers is vital for survival.

None of us really knows how the Olympic summer will affect business, because we haven’t hosted a Games since 1948. The Olympics could be one of the greatest marketing opportunities – especially for Londoners – that we have had for years.

If there is anyone who knows how to grow a business it is James Caan. As well as being co-founder of The EBA he is a serial entrepreneur and runs his successful private equity firm, Hamilton Bradshaw. We asked him to reflect on his success stories so you can learn from his lessons.

When we first start businesses many of us, leap into the fray without much thought for what’s going to happen next month or next year because we are concentrating so hard on the here and now and the challenges that we face on a day to day basis.