England’s Cricket Team is proudly sitting on our perch as the world’s leading Test Match side. A fantastic – and, when you consider where we were a few years ago, scarcely believable – feat. There are hundreds of contributing factors, but one that jumped out at me was how people describe their roles.

We interviewed Colin Stevens, founder and managing director of Better Bathrooms, for this month’s “Business in the Spotlight”. Here’s what we discovered about the business, the man behind the business and his journey as a member of the Entrepreneurs’ Business Academy.

“The customer is always right” is a well-known mantra, because without customers you have no business, it is their needs that feed a business’s sales. Getting business from your existing customers is less costly and unpredictable than attracting new ones, so retaining customers is vital for survival.

None of us really knows how the Olympic summer will affect business, because we haven’t hosted a Games since 1948. The Olympics could be one of the greatest marketing opportunities – especially for Londoners – that we have had for years.

We are all leaders in some aspect of our lives – the key is to get help in acquiring the key skills that enable us to lead effectively.