In my world I work mainly with two groups of people: highly successful entrepreneurs and high achieving former Olympians. There are many similarities between the mind-set of the two. Both groups strive for excellence and are action-orientated.

Small businesses will typically have flat, flexible reporting structures. However, many large organisations will have strict reporting structures in place, so as not to cause confusion within the business.

I don’t know about you, but I don’t know anyone who bought something because the salesperson said “we were founded in 1922″, “we have 300 employees” or “here’s a map to our offices”. Customers buy when they know you’ll improve their future.

Business owners who are motivated solely by profit or a love for their product are likely to think, “I want to sell this and I need people to buy it,” rather than, “What does the customer want and how can I best solve their problem or fulfill their need?”

If you believe that the greatest asset of any organisation is the people in it, the key question must be, “What are you doing to enhance the greatest asset of your organisation? Are What are you investing to maximise its development and/or potential?”