“The customer is always right” is a well-known mantra, because without customers you have no business, it is their needs that feed a business’s sales. Getting business from your existing customers is less costly and unpredictable than attracting new ones, so retaining customers is vital for survival.
Tags:
Client,
Clients,
Customer,
Customer Care,
Customer Care Skills,
Customer Engagement,
Customer Expectations,
Customer Experience,
Customer Focused Approach,
Customer Retention,
Customer Service,
Customer Service Policy,
Customer-centric,
Customers,
Happy Customers
Whenever I watch Dragon’s Den I am always particularly interested if the pitch is about an actual product. Although we live in a digital world we are still a nation of consumers and, amongst the service offerings and specialist websites, Dragon’s Den always has a large proportion of candidates with a tangible and physical invention.
Tags:
Adrian Fowles,
BBC Dragons Den,
Bev James,
Bev James Managing Director EBA,
Business Kung-Fu,
Capital Management,
Consumers,
Customer Engagement,
Do It or Ditch It,
Guy Levine,
James Caan,
James Caan Business Secrets,
James Caan's Entrepreneurs' Business Academy,
Logistics,
Nic Rixon,
Online Marketing,
Penny Power,
Sales and Marketing Strategies,
Steve Clarke
