“The customer is always right” is a well-known mantra, because without customers you have no business, it is their needs that feed a business’s sales. Getting business from your existing customers is less costly and unpredictable than attracting new ones, so retaining customers is vital for survival.
Tags:
Client,
Clients,
Customer,
Customer Care,
Customer Care Skills,
Customer Engagement,
Customer Expectations,
Customer Experience,
Customer Focused Approach,
Customer Retention,
Customer Service,
Customer Service Policy,
Customer-centric,
Customers,
Happy Customers
Experiencing your customers’ journey when buying from and engaging with your business IS a very useful operations activity to do. Ideally, this experiential activity would be something you’d do with your team as you plan, and plot, and review your customers’ journey.
Tags:
Business Reputation,
Client Relationship Management,
Communication,
Communication Auditing,
Communications,
Customer Expectations,
Customer Journey,
Customer Journey Auditing,
Customer Protocols,
Delegating,
EBA Millionaire Mentor Peter Thomson,
Operations,
Peter Thomson,
Peter Thomson EBA Millionaire Mentor,
Plan,
Planning,
Plot,
Plot your Customer Journey,
Process Auditing,
Relationships,
Review
