It is very difficult to lead yourself if you are in a very small business. There is generally no problem with motivation but you need to make sure you are heading in the right direction – or if you get thrown off course – you can get back on track.

As a business owner you’ve got to be decisive, committed to your course of action, and able to communicate your intentions clearly. People like to be led and it is vital that your team is clear about what they are ment to be doing, what they have to achieve, and by when.

We are all leaders in some aspect of our lives – the key is to get help in acquiring the key skills that enable us to lead effectively.

You walk into your office to find a handwritten envelope on your desk. Your heart sinks. You know it contains a resignation letter from one of your team.

Bev is a regular columnist for StartupTv Digital and this month you can hear Bev (it is an interactive digital publication) talking about The importance of plotting your customers’ journey from first contact through to repeat business.