25 Jan, 2012
The Show Must Go On by Bev James
Posted by: Entrepreneurs Blog In: Bev's Blog|Business Tips|EBA For Coaches|Mentor Articles|Mentoring|Millionaire Mentors|Tips For Success

The London 2012 website is steadily counting down the days to the London Olympics, and already the dissenters have started to grumble about the disruption it will cause.
Lord Andrew Lloyd Webber has gone so far as to say that he can foresee some theatres closing for the duration of the Games because (apart from for musicals) advance ticket sales are so low for this time of year.
I love the theatre so I must admit this piqued my interest as I thought it was a surprisingly defeatist comment.
None of us really knows how the Olympic summer will affect business, because we haven’t hosted a Games since 1948. The Olympics could be one of the greatest marketing opportunities – especially for Londoners – that we have had for years.
But what may bring good fortune to one business can mean disaster for another.
Each business owner will be considering the potential impact on their own sector.
The important thing is not to put your head in the sand – and to either work out a strategy to maximise the potential that the increased footfall might bring, or work out a plan to minimise any potential negative impact.
Lord Lloyd-Webber is quoted as saying that current hotel bookings are running at 10 per cent of normal tourist levels.
Based on this knowledge, his assessment is that theatres will experience ‘a bloodbath of a summer’ compared with figures year on year. But of course, this isn’t a normal year.
Yes, hotels will be difficult to book and many have increased their prices. But on the other hand, most will be full, with people seeking some kind of evening entertainment.
You could argue that as people are already carrying the cost of accommodation and transport they may as well take the opportunity to go to a show too.
There is a common assumption that people interested in sport are not necessarily interested in theatre but what about the increased number of other family members and overseas visitors?
Because there are two schools of thought. One would be: ticket sales are down, so the theatres won’t be busy. The other would be: London is going to be busier than ever – how could we get more people to the theatre?
Now of course, I know nothing about the costs or realities of running a theatre production, and Lord Lloyd-Webber is a talented man with years of experience – but several ‘what ifs’ went through my mind as I read the interview:
- What if – he is being defeatist at the wrong point? The sales peak may happen at a different point this year.
- What if – the theatres jointly funded a press campaign to remind people that British theatre is in a class of its own, and that there will be extra demand this year – so get your tickets early?
- What if – the theatres partnered with the Olympic organisers to sell theatre tickets and to make British theatre part of the Cultural Olympiad that is running alongside the Games?
- What if – the theatres partnered with restaurants and hotels to offer more incentives to their clients to pre-book tickets?
- What if – instead of seeing the Olympics as a negative, the focus was instead on the increased number of people who will be visiting the Capital – including the families of diplomats, sportspeople, volunteers and others – not all of whom will be sport-focused?
- What if – closing some theatres during the Olympic fortnight turned out to be a missed opportunity? After all, there are overheads that need to be covered irrespective of whether a business is trading during those weeks. What could have been a bumper year can’t become so, if the peak months are taken out of the equation.
The bottom line is that Sir Andrew knows his business, is assessing the situation and will have to make some difficult decisions.
That’s what being a business leader is all about.
Besides – he knows that in the big scheme of things, the Olympics will put London back on the map and draw more theatre goers next year.
BUT, if it was your business, would you make the same decision?
What can you do differently to make the Olympic Games work for your business?
What steps are you willing to take to ensure that ‘the show must go on’?
By Bev James



